1. Refund Policy
We aim to provide high-quality products that meet your expectations and each product is hand-inspected before shipping. Refunds are available under the following conditions:
•Eligibility: Only unused products in their original condition and packaging, or defective product(s) are eligible for a refund. Used, damaged, or altered items are not eligible.
•Return Required: The item must be returned to us for a refund to be processed.
•Returns of Used or Damaged Products: If an item is returned to us in a used, damaged, or altered state that was not present upon initial delivery, it will not be eligible for a full refund. In such cases, we reserve the right to charge a shipping and handling fee. The original and return shipping costs will also be non-refundable.
Returns of Defective Products: If you receive an item that you believe is defective, please contact us. To help us assess the issue, we may ask for clear photos of the defect before approving the return. Once the return is approved and the defective item is received, you may choose between a full refund or a replacement product of equal value, shipped at our expense.
•Return Process: To initiate a refund, contact us at [email protected] with your order number. After your return is approved, send the item back to us using the provided return shipping instructions. Once we receive and inspect the returned product, a refund will be issued to the original payment method within 5-7 business days.
2. Shipping and Delivery Policy
We use reliable shipping carriers to ensure that your products are delivered safely and on time:
•Shipping Methods:
•For domestic orders, we use USPS (United States Postal Service) or UPS (United Parcel Service) for both standard and express shipping options.
•For international orders, we use Global Post or USPS for secure and efficient delivery.
•Shipping Rates: We offer a flat rate shipping fee for all orders. An additional charge will be applied for each item in your cart. International may inquiry a higher shipping cost. Certain product(s) or promotional events may offer free shipping, which will be clearly indicated at checkout.
•Shipping Times:
•Domestic orders with USPS or UPS standard shipping typically arrive within 3-10 business days.
•International orders via Global Post typically arrive within 7-20 business days, depending on the destination and customs processing times.
•Eligible Destinations: We currently ship domestically within the U.S. and internationally to all countries